"The quality and history of your relationship with your customers is perhaps, the only source of competitive advantage that ultimately cannot be copied”
- Prof. Adrian Payne, Cranfield School of Management

Gone are the days of hoping your customer will buy from you and stay loyal to you, wondering if you will get the order; wishing for a good deal; with database mining, you create the results with methods that work for the lifetime of your customer.

Click here to find out where we've come from, what we believe and how we can help you and your business. Managing Director, Peter Arthur guides you through his experiences, his philosophies and the reasons why he developed MST active.

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About Us

“MST” is a group of highly skilled professionals in the areas of Sales, Marketing, Client Management, Design and Media who specialise in assisting finance related companies and people who want to take their business to the next level during the inevitable industry shake out.

"MST Active” assists finance professionals in finding and converting prospects into clients as well as maintaining client databases and cultivating potential referral partner relationships which can help build a sustainable new business pipeline that guarantees that even if you don’t get the sale you were counting on now, you will have other opportunities that will be ready to close increasing client satisfaction, loyalty, profits, up fronts and trails through a total support process that maximises your productivity and your earning potential.

We’re good at what we do. We have to be, because we’ve taken work that is often undervalued and turned it into a profession that demands intelligence, creativity, and the ability to think on your feet and the results speak for themselves. We market and sell complex products and services for companies that really need and value our work as it gets results like they’ve never seen before. We are very proud of that fact.

Digging for Gold

We understand that the gold to driving the revenue of your business lies within the way that you manage the buying cycle of each of your clients, prospects and referral partners. Your customers of today are savvier and demand more for their dollar. They could care less about your business unless you can do something for them. Most business owners spend a lot of time chasing new business. Once they get it they spend even more time gathering information to service each individual need of that new client to get them to the point where they are ready to buy, which takes them away from prospecting new clients.

MST Active™ actually increases your effectiveness by utilising highly effective communications techniques to accurately assess and rate true opportunities, as well as providing "closing" information to your people. Providing a "lead" isn't enough. When MST Active™ provides accurate and relevant information to you and your sales team, which acts as hot buttons for their prospects; they'll close more sales and be more effective. It's that simple.

Since the birth of MST Active in 2000, we have been consistently exceeding the expectations of our clients. We are passionate and committed to doing the same for you. So where do you want to go with your business today? Check out our “PALM” page to see what’s on the horizon for you.

Working With MST Active Means To You:

Your personal business activator will be on top of each client’s individual needs and will track their buying cycle so that when they are ready to buy, you can be ready to close.

Identify high probability target markets and high probability prospects-

Your personal business activator will qualify each lead for you so that you get all the information that you need to provide the best service and close the sale. They will also be able to further assist your prospect by informing them of the other services that you may provide or can refer them on to, such as financial planning, tax advice and retirement planning. Your prospect may not know what you do, wouldn’t it be great if you could also let them know that you are not just a Mortgage Broker?

Implement a proven step by step system for gaining quality appointments-

You won’t be spending time on dead end leads because your personal business activator will be qualifying each prospect and providing you with the information required to close the sale.

Set up a prospect bank that lasts a lifetime –

With each contact being managed on a day to day basis, you can be sure that when your client is ready to buy, you will be ready to sell; Which means to you, that your client will not be in a hurry to jump to your competitor because you have looked after them in a way that nobody else has or will.

Gain referrals, no matter who you talk to! –

During the after settlement process, your personal business activator will contact your client to ascertain their level of satisfaction as well as use that time to gain referrals. Keeping in touch with your clients at this stage is vital & will help further build & strengthen your client relationship for life. MST Active™ can organise the delivery of emails, flowers, champagne or any items of congratulations. Any issues can be dealt with straight away which means to you, further value added to your business for the future.

Design and implements your own marketing campaigns that work-

Newsletters & customer information emails are totally facilitated for all your clients in your “PALM” on your behalf. Knowing your clients and maintaining regular contact with them is a challenge for all and at MST Active™ we understand that if we don't service your clients, someone else soon will.  You also receive total access to the MST Active™ website, including unlimited access to 'News Central' where you can send news and informative stories gathered from around the globe direct to customers and friends of your choice.

Develop an effective Call to Action strategy for your business –

By being proactive about the way that you deal with each client and prospect, you

Makes the most of your opportunities when the phone rings- Your personal business activator manages the buying cycle for every contact and prospect for you, which means to you no more lost opportunities and more opportunities for increased revenue.

Develop a sustainable Client for Life philosophy and pipeline-

Your personal business activator is focussed on the buying cycle of each client, which means to you that each client no matter what stage of the process they are at, will receive communication on your behalf to find out what they might require assistance with at that stage. By having this kind of information, you can add value to your services which will ensure that your clients will always have you at the forefront of their minds when they need any financial service.

Maximise your conversation-to-appointment-to-sale ratio –

Your personal business activator is a highly trained sales professional, skilled in the areas of obtaining the information that you need to close the sale. By asking the right questions they will be able to determine the needs of your client or prospective client which means that you will have the necessary information to close the sale.

Burst through your invisible revenue ceiling –

By keeping your pipeline full of prospects that you are actually building a relationship with, you create endless possibilities for future business which also means to you that you will constantly surpassing that invisible revenue ceiling, not just touching it.

Through the use of our web based application PALM, you can stay in contact with your clients and prospects anywhere in the world; Which means that you will be better equipped with tools and information that you need to service your clients when they need you, not when you need them. This tells your customer that you are truly interested in building a lifetime relationship with them and ensures that your pipeline will always be full.

Scenario: Mary Anderson - Prospect:

Mary is looking to buy an investment property. She has found your website and has registered her details on your “contact us” page. You contact Mary only to find out that she is not going to be in a position to actually purchase for at least 9 months. How do you handle Mary from that point on?

Scenario: Joe Green – After Settlement – Referral Partner opportunity:

Joe just purchased his first home and you handled everything for him. You give him your usual after settlement call to see how things are going and Joe says that all is well, but the bathroom needs to be redone and the kitchen could use a facelift too. How do you handle Joe from that point on?

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